Person-Centered Navigation Tools
To address social needs of high-utilizer patients, case managers needed a system to track patient goals. It had to collect study-quality data without taking time from patient care.
Self Serve Form-Builder
Small nonprofits needed a more flexible way to screen clients for eligibility and needs. My design research findings changed the course of the project by identifying critical user needs.
Referral Funnel Analysis
During my tenure, AuntBertha.com became the country’s largest closed-loop social services referral platform. To reach that scale, I did a year-long in-depth funnel analysis, using data to identify the most impactful work we could be doing to increase adoption.
Search Design
The core of our product is the search interface. All workflows touch on these pages, all users access these pages, and all our data is displayed through these pages. Search is the most impactful workflow to optimize.
Side Projects
I’m often working on some fun side project. There are very few things more satisfying that learning some new skills or building community.
Tk20
At Tk20 I worked with the UX team as a front-end developer and accessibility lead. When I was hired, the Tk20 system had gone through more than a decade development with no designers. My twelve-member team was tasked with redesigning the 2500 page system.